I (Kern) am the chairman and CTO of Bacula Systems, so I can personally vouch for the quality of support it provides. For those who are interested in why there is a need for Bacula Systems along side the Bacula Open Source community, please read my Letter to the community.
Bacula Systems offers subscriptions, training, consulting, and funded development services for all levels of Bacula users by working with and through qualified Bacula Systems Partners who are knowledgeable and close to the customer. If you are interested in support, please see the Bacula Systems web site as follows:
Rue Galilée 5
+41 21 641 6080